Review our Frequently Asked Questions

1. When and how are commissions paid?

Commissions are paid after your guests has traveled. This is when most companies  pay commission to us. You’ll receive 70% (or more) of the commission on each of your bookings. We typically pay within days of receiving the commission. You can be paid either by Direct Deposit or Check. To submit a commission please use our Commission page.

2. Is the $99 sign-up an annual fee?

No. It is a one time fee paid when you join the team. It’s an admin fee to cover the cost of registration with our suppliers.

3. Do you have a required minimum booking amount?

No. Agents can book as much or as little as they want each year.

4. I’ve never done this before. Is it hard?

Motivation (like any job) is required. You can go out and pursue clients to make more sales or you can let friends and family know that you can book their travel and wait for them to come to you. It all depends on how much you want to make from this and how much time and effort you want to put in.

5. Don’t Travel Agents charge more?

Back in the day, this was the case. Travel Agents added on a commission that their clients paid. Now a days, this is not the case. The company you’re booking the travel with now pays the commission. If you book a Disneyland Resort package, Disney pays a commission. This also means that pricing for products are either the same or better than what your clients would find booking themselves. It’s a win-win!

6. Do you provide leads?

We may at our discretion provide leads to you but agents are encouraged to find their own leads and customers. Many times it’s as simple as putting a post out on Facebook, Twitter or Instagram. Everyone knows someone who is going to be traveling!

7. Do you offer E&O Insurance?

Yes, we provide E&O insurance to our agents. You can request more information by emailing us.

8. Are you registered Sellers of Travel?

Yes. We are registered in CA, FL and HI.   CST#2146673-50

9. What kind of training is provided?

We offer the College of Disney Knowledge which will train you on all available products and how to book them. The course is completely online and can be done at your own pace. There are also online webinars that can be watched for best practices. Cruises courses are also available online. Universal offers its own training as well.

10. How do I use the DTA Benefits?

The DTA benefits are available to agents AFTER they have completed the DTA training. Benefits are a way for you to get to know what you’re selling better. They do offer great agent discounts including cruises, theme park hotels and tickets. Keep in mind that benefits are subject to change and availability.

11. How do I obtain my CLIA card/travel agent ID?

This is done at You first need to make an account. Once you’ve done that you can register as an individual agent under Chapman Group using the CLIA number found in your welcome packet. You will need to pay the $115 for the card each calendar year. The CLIA card is required to use the DTA benefits and must be in hand before requesting any benefits. We also offer an online tutorial. Each card is subject to review before approval.

12. I’m having an issue with a client. What should I do?

If you have a guest who experienced a problem or issue with their booking, it’s best to reach out to the company you did the booking with and ask them what they would suggest/do. For instance, if you booked via Carnival Cruise Line and something goes wrong, reach out to Carnival and see what they suggest.

You can always email us and let us know what’s going on at [email protected]

13. Can I start booking right away after joining?

Yes, you can start to book clients right away. We always encourage you to do your training first as this helps familiarize yourself with everything. We do also provide tutorials on how to start booking on Disney Travel Agents.

14. Can I book other companies outside of Disney?

Yes you can. While we focus on Disney and encourage you to do the same, we have contracted with other companies like Expedia, Carnival, Universal Orlando and more so that you can sell and earn commission on them. We’re always willing to partner with new companies so don’t hesitate to ask us!

15. What names can I use for my agency?

You can come up with any name you want for your agency! Just keep in mind Disney names and titles are not allowed. This would include using the name Disney, Mickey, Minnie or similar. Disney names, characters and titles are copyrighted. If you have a question about this please contact us.